Contact information
CONTACT US
We’re here to help.
For questions about your order, shipping, returns, refunds, sizing, or any other issue, please contact our customer support team.
EMAIL SUPPORT
We aim to reply as soon as possible, usually within 1–2 business days.
BEFORE CONTACTING US
To help us respond faster, please include:
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Your full name;
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Your order number;
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The email address used for your order; and
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A clear description of your question or issue.
For damaged, defective, or incorrect items, please also include clear photos or videos.
ORDER SUPPORT
You can contact us for help with:
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Order status;
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Tracking information;
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Shipping delays;
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Address corrections;
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Order changes or cancellations;
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Returns and refunds;
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Damaged or incorrect products;
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Sizing questions; and
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General product questions.
SHIPPING TIMES
Orders are normally processed within 1–3 business days.
Estimated delivery time is 7–14 business days after processing.
RETURNS
Ashvelle offers free returns within 30 days of delivery.
To start a return, email us at contact@ashvelle.com before sending anything back.
BUSINESS DAYS
Business days normally mean Monday to Friday, excluding public holidays.
CONTACT DETAILS
Store: Ashvelle
Website: Ashvelle.com
Email: contact@ashvelle.com